We process orders Monday through Friday, excluding holidays. Orders are processed in the order that they are received. Processing time can take anywhere from 1 day to 4 weeks, depending on the item and time of year.
Domestic Shipping Options
All domestic EquiRibbon Creations packages are shipped via USPS, UPS or FexEd at buyers choice.
At this time we only ship within the United States.
Tracking Your Order
You can quickly and easily track the progress of your shipped order via USPS, UPS or FexEx:
Find the tracking number in your shipping confirmation email.
Click on the tracking number link to view your item's tracking page on the shipping carrier's website. If clicking on the number doesn't work automatically, visit the shipping carriers website and enter your number to track your order shipment in the 'Track a Package' box.
Once an item is scanned in by USPS, UPS or FedEx, it is out of our hands. We cannot control shipping times and we are not responsible for damaged, lost, or broken packages. For this reason, please purchase shipping insurance for your items.
Multiple Item Orders
If your order includes multiple items, they will be shipped to you in the same box unless otherwise requested.
How To Ship Your Ribbons
The best way to ship your ribbons is in the smallest box your ribbons fit into.
Ribbons do not need to be ironed but they should not be crumpled into a ball.
Please do not send ribbons that are caked in dust, have cob-webs on them, have poop on them or have been chewed by mice. If ribbons are received in this condition, there will be a $30.00 fee added to your order.
TERMS & CONDITIONS
We use your data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this policy, you are above the age of majority in your jurisdiction and are agreeing to be bound by these Terms and Conditions and any additional terms and conditions that my be applicable to certain promotions.
Information Collection And Use
We collect several different types of information so we can fulfill orders placed on our website.
While using our Wesbite, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Purchases may be made on our Website. By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. We acknowledge receipt of your order both online and by an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your purchase will be accepted only when we have confirmed that the order has been dispatched and payment has been made. You will be responsible for all taxes, fees and shipping costs that may be applied by the Website. Please ensue that all information is correct when you place and confirm the order.
We reserve the right to refuse any order for any reason. Orders may be delayed or cancelled where we are not given completely accurate information and/or are unable to contact the person who placed the order of the cardholder responsible for payment of the order. Orders may be delayed due to holidays, inclement weather or postal strikes, for which we will not be responsible.
Presentation, Pricing and Availability of Goods
Images of products on the Website are for illustrative purposes only. Since our products our custom items, all item colors will vary based on the color of your ribbons. Color may be different depending on and not limited to ribbon age, sun bleaching, and manufacturer. Your products will not look exactly like the images shown.
Prices are subject to change with out notice.
All items sold are subject to livability and while every effort is made to fulfill you order in a timely manner, custom items take longer to fulfill than ready to ship items. On rare occasions if the item ordered may not be available, you will be notified by email if we have to cancel the order and a refund or credit will be arranged.
All prices on the Website are inclusive of taxes, fees and shipping costs. You will see estimated taxes, fees and shipping costs when you place your order. The final taxes, fees and shipping costs will be clearly displayed and included in the total cost when you check out.
If you are placing an order by paying by credit or debit card, your card will be charged at the time of the order. All prices are quoted and charged in U.S. dollars.
If we are unable to ship the items to you for any reason, we will refund you the amount charged for the items that were not shipped. This refund will be made to the payment method that you used for the order.
We often offer online promotions which may apply to certain items purchased on the Website. The conditions related to the discounts offered through these promotions will be specified at the time of issue.
Copyright and Intellectual Property Rights
All images, designs (including product patterns), graphics, icons, photographs, text and other materials that appear as part of the Website (collectively, "Content") are subject to copyright or other intellectual property rights which are owned and used by the Website. Subject to these Terms and Conditions, you may access, view, download, print and share the Content for your personal and non-commercial use only. However, no right, title or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials.
You may print off a copy, and download photos of any pages from the Website for your personal reference;
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way from the Website;
You must identify the website in any printed or downloaded copies you use;
You must not use any content on the Website for commercial purposes;
We reserve the right to claim damages, financial or other for any breach of these Terms and Conditions.
Cookies and Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Use of Data
EquiRibbon Creations uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Disclosure Of Data
The Website may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of the Website
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.